<p>Accounts Receivable Representative</p><p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 14.0pt; color: black;">Accounts Receivable Representative</span></strong></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">Who are we?</span></strong></p>
<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.</span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. </span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">See how <em>you</em> can make a difference with the support of strong leadership and a team environment.</span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">See Everything, Be Anything™.</span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">What are we looking for? </span></strong></p>
<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Primary job responsibilities are posting checks and wires, balancing/auditing accounts and assisting clients with billing/statement problems. Provide effective communication with clients and staff, while handling inquiries and issues in a courteous, professional and timely manner. Must be flexible and disciplined enough to multi-task and handle a variety of tasks.</span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">Where you will have an impact</span></strong></p>
<ul style="margin-bottom: 0in; margin-top: 0px;">
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Research & apply daily cash (check, ACH, wires, and credit cards) to accounts for the LOBs assigned utilizing excel spreadsheets </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Support downloading lockbox files and completes reconciliation as needed</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Enter daily/weekly credit/debit adjustments into financial systems </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Work closely with clients, brokers and TPAs on various problems and concerns regarding billing, statements and eligibility issues</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Research, reconcile, audit, resolve and make balance adjustments on accounts, when necessary, in collaboration with the Sr Billing.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Manage tracking of adhoc billing in various Versant systems and apply funds.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Maintain and support any SOX and/or SOC related control activities, retaining evidence as needed per definition </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Regular reliable attendance is required</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Responsible for supporting the month end close across all of Finance</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities </span><span style="font-size: 10.0pt; color: #515759;">and providing guidance to the team when there is a technical question. </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Setup calendar and </span><span style="font-size: 10.0pt; color: #515759;">communicate deadlines.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Prepare   various   journal   entries.    </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Review all balance sheets and </span><span style="font-size: 10.0pt; color: #515759;">reconciliations and prepare binders for Director’s review.</span><span style="font-size: 10.0pt; color: #515759;"> Responsible for coordinating the month end close across all of Finance and providing guidance to the team when there is a technical question. Set up calendar and communicate deadlines. Prepare various journal entries. Review all Balance Sheet reconciliations and prepare binders for Director’s Revie Respond to inquiries from group customer, providers and Client Managers regarding receivable balances due.</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Prepare and update Excel spreadsheets to track Accounts Receivable and collection efforts</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Support the Senior AR Representative with various reconciliations for month end close</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Proficient in resolving issues and/or directing customers to the most appropriate department for resolution</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Responsible for identification of pending issues and bringing them to the attention of the supervisor/manager</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Effective communication with internal/external departments on issues</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Assist in special projects and department initiatives as assigned</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Assist and support process improvements for Billing and Accounts Receivables</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Diffuse and escalate challenging situations. </span><span style="font-size: 10.0pt; color: #515759;">Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department</span></li>
</ul>
<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">What’s necessary to do the job? </span></strong></p>
<ul style="margin-bottom: 0in; margin-top: 0px;">
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">High School Diploma/GED or equivalent </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">1-2 years experience in the insurance, health, or vision care industry required</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Proven experience in Accounting – Accounts Receivable and Collections</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">2-3 years of Accounts Receivable experience preferred</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Experienced and very skilled in working with Microsoft Excel and Word</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Proficient in Microsoft Excel features such as sorting, filtering, formulas and vlookup compares </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Preferred prior experience in customer service and/or accounting knowledge</span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Excellent computer skills and proficiency with word processing and spreadsheets </span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence<s> </s></span></li>
<li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt; color: #515759;">Ability to prioritize multiple tasks appropriately<s> </s></span></li>
</ul>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><strong><span style="font-size: 10.0pt;">HIPAA & Security Requirements </span></strong></p>
<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. </span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">This role is compensated on an hourly basis. Actual pay within the range will be determined during the hiring process and in accordance with applicable wage and hour laws.</span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">We offer a comprehensive and competitive total rewards package designed to support your health, financial well‑being, and work‑life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.</span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. </span></p>
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<p style="margin: 0in; font-size: 11pt; font-family: Arial, sans-serif;"><span style="font-size: 10.0pt;">Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.</span></p>
