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Sales Support Administrator

Salary: Circa £25,000 (Pro-rated)
Location: Bradford, BD3
Hours: 20 hours per week

Initially a 3 month FTC (likely to extend)

We are seeking a proactive and detail oriented Sales Support Administrator to join our client's Sales Support Team within Operations. This role provides a wide range of administrative and technical support to Sales Teams, clients, retailer networks, and head office departments. You will use product and system knowledge to manage internal and external relationships effectively, helping to ensure a smooth, compliant, and high quality service across the business.
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The Key Responsibilities of the Sales Support Administrator:
* Provide comprehensive administrative and technical support to Sales Teams and Business Partners
* Resolve sales related queries through system investigation, product knowledge, and liaison with internal departments
* Manage the onboarding of new business, ensuring contractual documentation, approvals, and regulatory requirements are met
* Monitor dealer regulatory activity, ensuring FCA authorisations are in place and liaising with Principal Firms where required
* Handle Business Partner management tasks including new partner setup, amendments, refunds, claims, and repairer updates
* Develop working knowledge of financial queries, including tax rules, pricing calculations, commission structures, invoicing, and billing
* Process bank account changes and cancellations for business clients and retail customers
* Build strong working relationships with Sales Teams to deliver efficient and accurate query resolution
* Plan, manage, and support projects and programme launches for the Sales function
* Provide technical support on product setup, price builds, and applicability rules
* Manage assigned clients and Sales Managers, delivering tailored and bespoke support including global programmes
* Produce ad hoc and scheduled reports using data analysis, Excel formulas, and pivot tables
* Maintain an understanding of the dealer sales process through data review and participation in dealer visits
* Process Dealer Portal activity including account setup, queries, and password resets
* Support Sales and Marketing teams with tender presentations, programme materials, and client mailings
* Handle "out of parameter" registrations, ensuring approvals are in place and trends are reported to Underwriting
* Escalate issues beyond authority promptly to the Sales Support Team Leader
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The Key Requirements of the Sales Support Administrator:
Essential:
* GCSEs (or equivalent) in English and Maths at Grade C or above
* Minimum of two years' experience in an administrative or support role
* Intermediate Microsoft Excel skills
* Confident communicator able to engage with stakeholders at all organisational levels
* Strong problem solving ability and attention to detail
* Proven ability to manage multiple deadlines and prioritise effectively
* Ability to work independently and collaboratively within a team
Desirable:
* Working knowledge of Microsoft Word, PowerPoint, and Access
* Knowledge of Vehicle Service Contract (VSC) systems (internal applicants)
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Compliance & Professional Standards:
* Adhere to all company procedures, policies, and mandatory training requirements
* Complete Continuing Professional Development (CPD) hours and maintain accurate records
* Comply with FCA regulations, Data Protection requirements, and internal IT/security policies
* Participate fully in performance review and fitness & propriety processes
* Maintain company equipment responsibly and report faults promptly
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age