Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As an AI Solution Architect, you will establish architectural patterns that demonstrate the value of the ServiceNow platform within days, accelerating technical validation and deal closure. You will serve as a trusted technical advisor for customers, translating ambitious AI strategies into solution blueprints and proof of concepts designed to deliver measurable results.

Purpose:

Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to streamline customer journeys and accelerate outcomes. AI Solution Architects support the design, architecture, and development of proofs of concept for AI Experience across the ServiceNow platform, including skills and workflows.

Key Responsibilities:

• Lead architectural design sessions focused on AI Experience and platform solutions, transforming customer requirements into actionable blueprints.
• Demonstrate platform capabilities through in-depth technical presentations, highlighting integration options and fostering confidence in the solution’s technical foundation.
• Develop proofs of concept and technical validation frameworks for customers in your designated districts.
• Work closely with AI Experience Solution Consultants to ensure alignment between solution blueprints, customer priorities, and workshop outcomes.
• Create and contribute to reusable assets, reference architectures, and industry patterns to enhance team productivity and support consistent, high-quality delivery at scale.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Expertise in AI architecture, workflow automation, and integration frameworks.

• Skilled in designing scalable, high-performance end-to-end solutions with rapid implementation.

• Strong collaboration across sales, specialist, and product teams.

• Proven ability to quickly establish technical credibility and influence customer architectural direction.

• Over 7 years of experience in architecture or pre-sales engineering roles.

For positions in this location, we offer a base pay of $151,875 - $250,575, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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