<p style="line-height: normal; margin: 0in 0in 8pt; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.</span></p><p style="margin: 0in; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12pt; line-height: 107%; font-family: Lato, sans-serif;"><span style="font-family: Arial, sans-serif;">The Opportunity</span>:<span style="font-weight: normal;"> </span></span></strong><span style="font-family: 'Segoe UI', sans-serif; color: #424242;"> </span><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;">At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.</span><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;"> </span><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;">Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.</span></p> <p style="margin: 0in; background: white; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"> </p> <p style="margin: 0in; background: white; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="color: black;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"><span style="color: black;">At Equitable, our Client Care Representatives are subject matter experts in all aspects of our Health and Dental products and can quickly answer questions and resolve different problems for our customers. </span><span style="color: black;">We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling! </span><span style="color: black;">Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization.</span></span><br><br></span></p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;"><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;">Join one of the region’s top employers and be part of something that truly makes a difference.</span><br><br><br><strong><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;">Work Arrangements:</span></strong><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;"> You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo, ON or another assigned location within the Waterloo Region, on an as needed basis. Sales related roles may be required to travel based on the assignment. </span><br></span></p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;"><br><strong><br></strong></span><strong><span style="font-family: Arial, sans-serif; color: black;">What you will be doing:</span></strong><span style="font-family: Arial, sans-serif; color: black;"> The Client Care Representatives are our brand ambassador, providing excellent customer service to internal and external customers (our plan members, medical providers, and our regional sales and service offices). You’ll take ownership for effectively resolving health and dental related inquiries using a thorough knowledge of group benefits and by demonstrating your expertise and accountability. While most of the time is spent handling incoming telephone calls, you will also respond to email inquiries. </span></p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">You will also use your investigative skills to work with the Fraud Investigations team by referring suspicious claims and alerting the department to any potential fraud-related findings.</span></p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif; color: black;">What you will bring:</span></strong></p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Previous experience in a phone-based customer service role is required</span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Previous experience in an insurance company, group benefits role, or a related medical field is preferred</span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Superior interpersonal skills to manage relationships with internal and external clients</span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Excellent listening skills to facilitate positive outcomes with inquiries and difficult callers</span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Ability to handle high stress levels in a fast-paced production environment</span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;">Excellent verbal and written communication skills</span></li> </ul> <p style="margin: 0in 0in 12pt; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"> </p> <p style="margin: 0in; line-height: normal; background: white; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12pt; font-family: Arial, sans-serif; color: black;">What’s in it for you:</span></strong><strong><span style="font-size: 12pt; font-family: Lato, sans-serif; color: black;"><br><br></span></strong></p> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: black;">Career Growth: Regular learning sessions and development opportunities </span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: black;">Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching </span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: black;">Time Away: Competitive vacation plus one paid volunteer day each year</span></li> <li style="margin: 0in 0in 0in 20px; line-height: 15pt; background: #fefefe; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12pt; font-family: Arial, sans-serif; color: black;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-size: 12pt; line-height: 107%; font-family: Arial, sans-serif;">Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach<br><br><br></span></span></span></li> </ul> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at <a rel="noopener" href="mailto:careers@equitable.ca" target="_blank">careers@equitable.ca,</a> we’re happy to help.</span></p> <p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We offer a competitive base pay and the ability to unlock higher levels of pay as you complete training and gain experience on the job. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits. </span></p> <p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"><span style="font-size: 12pt; line-height: 107%; font-family: arial, helvetica, sans-serif;">If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included<br><br><br></span><strong><span style="font-family: Arial, sans-serif; color: black;">How do I apply?</span></strong></p> <ol style="margin-top: 0in; margin-bottom: 0in;" start="1" type="1"> <li style="color: black; margin-bottom: 0in; line-height: 18pt; background: white; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Select <strong>Apply Now</strong> at the bottom of the page and apply to the role through our careersite.</span></li> <li style="color: black; margin-bottom: 0in; line-height: 18pt; background: white; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif;">Complete your PLUM profile<strong> </strong></span><a rel="noopener" href="https://bit.ly/3RqWi2e" target="_blank"><strong><span style="font-family: Arial, sans-serif; color: blue;">here</span></strong></a><span style="font-family: Arial, sans-serif;"> and complete the Plum Discovery Survey. (Please note that priority will be given to applicants who complete the survey)<br><br><br></span></li> </ol> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-family: Arial, sans-serif; color: black;"><strong>Reports To: </strong>Manager, Group Client Care Centre <br><strong>Department: </strong>Group Client Care Centre <br><strong>Term:</strong> Permanent Full-Time<br></span><span style="font-family: Arial, sans-serif; color: black;"><strong>Schedule:</strong> Monday to Friday, </span><span style="font-family: Arial, sans-serif; color: #000000;">8:00AM PT to 4:00PM PT</span><span style="font-family: Arial, sans-serif; color: black;"><br><strong>Start Date: </strong>June 22, 2026 (please note: a six-week training program will be required upon completion of our EQ Orientation program)</span></p> <p style="margin: 0in; line-height: normal; background: white; font-size: 12pt; font-family: Aptos, sans-serif;"><strong><span style="font-family: Arial, sans-serif; color: black;">Location: </span></strong><span style="font-family: Arial, sans-serif; color: black;"><span style="color: #000000;">British Columbia</span></span></p><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This position is open and we are excited to find the right person to join our team. <br> <br>As part of the recruitment process, you will need to go through background screening, as per our company policy. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">#LI-Remote</span></p>