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Compliance Specialist

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<p><strong>About Us</strong></p> <p>At Sleep Doctor, we’re helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you’re passionate about making better sleep possible—and want to help reshape the future of sleep care—we’d love to meet you.</p> <p><strong>The Role</strong></p> <p>We are seeking a detail-oriented and proactive Compliance Specialist to join our team, specifically focusing on Durable Medical Equipment (DME) patient compliance. In this role, you will be the primary safeguard ensuring that our patient records, equipment usage data, and documentation meet the rigorous standards set by Medicare, Medicaid, and private insurance payers.</p> <p>Beyond administrative accuracy, you will play a vital role in the patient’s health journey. By proactively monitoring therapy data and engaging with patients, you will ensure they are successfully adapting to their equipment—helping them achieve better sleep and improved quality of life.</p> <p><strong>Responsibilities</strong></p> <ul> <li><strong>Adherence Monitoring</strong>: Monitor patient equipment usage data (e.g., CPAP/BiPAP downloads) to verify that patients are meeting compliance milestones.</li> <li><strong>Proactive Clinical Outreach: </strong>Identify patients struggling with adherence. Initiate empathetic, timely outreach to troubleshoot issues, provide encouragement, and ensure patients are sleeping better through consistent therapy.</li> <li><strong>Interdepartmental Liaison: </strong>Work closely with the billing and intake departments to resolve "held" claims caused by missing or non-compliant documentation.</li> <li><strong>Patient Outreach: </strong>Contact patients and physician offices to obtain necessary clinical updates or to discuss equipment non-compliance issues.</li> <li><strong>Reporting:</strong> Maintain detailed compliance logs and prepare monthly reports for leadership regarding audit findings and adherence rates.</li> </ul> <p><strong>What You Bring To The Role</strong></p> <ul> <li>Minimum of 2–3 years in a DME environment or healthcare compliance role.</li> <li>Proficiency in DME software platforms (e.g., Brightree, NikoHealth) and remote monitoring tools (e.g., AirView, React Health Connect).</li> <li>Exceptional interpersonal skills with the ability to provide "concierge-style" support to patients who may be frustrated with their equipment.</li> <li>An eagle eye for spotting inconsistencies in medical records that could lead to claim denials.</li> <li>Certified Healthcare Compliance (CHC) or similar certification.</li> <li>Practical knowledge of PAP therapy, including mask selection, fitting, and troubleshooting to support patient adherence</li> <li>Respiratory Therapist (RT) or Sleep Tech background is a significant plus but not required.</li> </ul> <p><strong>Who We Are</strong></p> <ul> <li>We’re committed to a vision of millions waking rested and ready.</li> <li>We are Human First because our patients and teammates are why we’re here.</li> <li>We are growing rapidly but sustainably because we are committed to Relentless Progress.</li> <li>Run into a challenge or a new opportunity?  We tackle it as a team because we know that we are Stronger Together.</li> <li>We embody rapid, sustainable growth. Run into a challenge or a new opportunity?  Everyone on the team rolls up their sleeves and digs in.</li> </ul> <p><strong>Compensation Range</strong></p> <p>$25-$32/hr. Note that final compensation is subject to the candidate’s specific qualifications and location, as well as the needs of the company.</p> <p><em>Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants</em></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...