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Customer Service Admin

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<p style="min-height:1.5em"><strong>Customer Service Admin</strong></p><p style="min-height:1.5em">Full-Time | Fully Remote</p><p style="min-height:1.5em"><strong>🕐 7:30am – 5:00pm PST</strong></p><p style="min-height:1.5em">Check out The Global Talent Co.'s talent network: <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.globaltalent.co/network"><u>https://www.globaltalent.co/network</u></a></p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Company</strong></p><p style="min-height:1.5em">Join a customer-first organization where exceptional service is at the heart of everything we do. Our team supports a growing base of Canadian supplement customers, delivering high-quality assistance across every touchpoint — from product questions to order resolution and beyond.</p><p style="min-height:1.5em">With a culture built on empathy, accountability, and continuous learning, we offer an environment where customer service professionals can thrive, develop their skills, and grow into expanded responsibilities over time.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Role</strong></p><p style="min-height:1.5em">We are seeking an empathetic and reliable Customer Service Admin to support our B2C customers across Canada. In this role, you will be the primary point of contact for supplement customers reaching out via phone, email, and live chat.</p><p style="min-height:1.5em">You will handle product inquiries, order management through Shopify, complaint resolution, and quality-related escalations — all while delivering a warm and professional customer experience. After your first six months, you will have the opportunity to expand your scope to include affiliate support and social media channels.</p><p style="min-height:1.5em">This is an excellent opportunity for a customer-facing professional who enjoys helping people, solving problems, and being part of a collaborative and supportive team.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Responsibilities</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers</p></li><li><p style="min-height:1.5em">Manage order inquiries, shipping updates, and returns using Shopify</p></li><li><p style="min-height:1.5em">Answer product questions accurately and with empathy</p></li><li><p style="min-height:1.5em">Resolve customer complaints, including quality or fulfilment issues, escalating where necessary</p></li><li><p style="min-height:1.5em">Conduct or assist with quality investigations related to customer complaints</p></li><li><p style="min-height:1.5em">Maintain accurate records of customer interactions and case outcomes</p></li><li><p style="min-height:1.5em">Collaborate with internal teams to ensure timely issue resolution</p></li><li><p style="min-height:1.5em">Support affiliate and social media customer queries after six months in the role</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Requirements</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Minimum 2 years of customer-facing experience (retail, hospitality, call centre, or similar)</p></li><li><p style="min-height:1.5em">Strong written and verbal communication skills in English</p></li><li><p style="min-height:1.5em">High empathy and patience — especially when handling sensitive or complex customer situations</p></li><li><p style="min-height:1.5em">Comfortable working independently and reliably in a fully remote environment</p></li><li><p style="min-height:1.5em">Ability to commit to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone</p></li><li><p style="min-height:1.5em">Solid organizational skills and ability to manage multiple inquiries simultaneously</p></li><li><p style="min-height:1.5em">Comfortable learning new tools and systems with on-the-job training provided</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Preferred Experience</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Prior experience in a B2C customer service role within e-commerce or health and wellness</p></li><li><p style="min-height:1.5em">Familiarity with Shopify or similar e-commerce order management platforms</p></li><li><p style="min-height:1.5em">Knowledge of health supplements (a bonus — not required, full training is provided)</p></li><li><p style="min-height:1.5em">Experience with CRM tools or customer support ticketing systems</p></li><li><p style="min-height:1.5em">Face-to-face customer service background (e.g., retail or restaurant) is highly valued</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At The Global Talent Co., our mission is to bridge the gap between leading global companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...