<p><span style="font-size: 16px;">Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.</span></p><p><br></p><p><span style="font-size: 11pt;">Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.</span></p> <p> </p> <p><span style="font-size: 11pt;">Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.</span></p> <p><span style="font-size: 11pt;"> </span></p> <p><span style="font-size: 11pt;">As part of our fast-growing pace, we are currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers.</span></p> <p><span style="font-size: 11pt;"> </span></p> <p><span style="font-size: 11pt;">The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the customers. Technical expert responsible for assisting customers using our Mobile Application Protection solution suite (</span><a rel="noopener noreferrer" href="https://www.zimperium.com/mobile-app-protection/" style="font-size: 11pt;" class="postings-link">https://www.zimperium.com/mobile-app-protection/</a><span style="font-size: 11pt;">). This role requires a self-driven individual who takes accountability for ensuring a high level of customer satisfaction. The candidate should possess strong technical skills and an analytical mindset to research, diagnose, and resolve the issues raised by customers. They must be a team player capable of collaborating with product and engineering teams.</span></p> <p> </p> <p><strong>Location: </strong>India</p> <p><span style="font-size: 11pt;"> </span></p> <p><strong style="font-size: 11pt;">What You’ll Do:</strong></p> <p><span style="font-size: 11pt;"> </span></p> <p><strong style="font-size: 11pt;">Product & Domain Expertise -</strong></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Provide technical support for Android applications, identifying and resolving issues in a timely manner.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Understanding of mobile application security is an added advantage.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">integrating innovative approaches for sustained competitive advantage.</span></p> <p><span style="font-size: 11pt;"> </span></p> <p><strong style="font-size: 11pt;">Customer Satisfaction & Risk Management</strong><span style="font-size: 11pt;"> – Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.</span></p> <p><span style="font-size: 11pt;"> </span></p> <p><strong style="font-size: 11pt;">Required Skills:</strong></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Strong understanding of mobile application development and support - good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Experience in Java/related programming languages, scripting languages and understanding of database querying using SQL</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple priorities.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.</span></p> <p><span style="font-size: 11pt;"> </span></p> <p><strong style="font-size: 11pt;">Qualifications:</strong></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Self-motivated with extensive troubleshooting skills and knowledge of debugging.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Customer-oriented with post-sales application support experience.</span></p> <p><span style="font-size: 11pt;">·</span><span style="font-size: 7pt;">         </span><span style="font-size: 11pt;">Excellent spoken and written communication skills.</span></p> <p></p><p><br></p><p></p> <p><i style="font-size: 16px">Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.</i></p>