Data Entry Question and Answer

~~$150~~ $49

Buy Now

Remote Question and Answer

~~$150~~ $49

Buy Now

Virtual Assistant Question and Answer

~~$150~~ $49

Buy Now

Content Moderator Question and Answer

~~$150~~ $49

Buy Now

Customer Service Question and Answer

~~$150~~ $49

Buy Now

Video Game Tester Question and Answer

~~$150~~ $49

Buy Now

End Point Support Technician

May 6, 2026

Other Jobs To Apply

Overview <img src="https://matrixmedicalnetwork.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=97809&hashed=-1669690458" alt="Insert image – Matrix logo blue - centered"> End Point Support Technician(Remote) About Us: Matrix Medical Network is the nation’s leading independent provider of comprehensive in-home health assessments, serving Medicare Advantage, Managed Medicaid and Commercial patients across all 50 states. With a network of 3,000 + clinicians, we deliver personalized Whole Person Care that includes diagnostic testing, risk identification, medication management and preventive health education, empowering people to better manage acute and chronic conditions. Guided by our mantra- We see you. We hear you. We’ve got you.- and our core values of Integrity, Accountability, Trust, Respect and Passion, we are committed to creating a culture where both patients and teammates feel valued, supported and heard. Why Work at Matrix? <ul style="margin-top: 0in;"><li style="margin-bottom: 0in;">The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.</li><li style="margin-bottom: 0in;">A chance to work with great people on exciting projects.</li><li style="margin-bottom: 0in;">Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.</li><li style="margin-bottom: 0in;">Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.</li></ul> Responsibilities About the role: Type: Full Time HourlyCompensation: $30.19 - $45.29 per hourLocation: Fully Remote, must be in the United StatesHours: Full Time Days Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available. What to Expect:Provides first and second level desktop and mobile device support for end users while also supporting and improving Mobile Device Management (MDM) operations. This role is responsible for the administration, maintenance, and support of desktop hardware, mobile devices, software, and related equipment in accordance with service level agreements.Additionally, this position contributes to process improvement, asset lifecycle management, and serves as a subject matter expert in device provisioning and endpoint management. Strong technical troubleshooting, leadership, and customer service skills are required. Duties and ResponsibilitiesEnd-User Support & Technical Services<ul><li>Provide first and second level support for desktops, laptops, tablets, mobile devices, and peripheral equipment. </li><li>Respond to Service Desk requests via phone, email, voicemail, or ticketing systems. </li><li>Diagnose and resolve hardware, software, and operating system issues; escalate when necessary. </li><li>Record, track, and document service requests and incidents in the ticketing system. </li><li>Perform system setups, imaging, and provisioning for new hires. </li><li>Install, configure, and maintain endpoint devices in accordance with standards. </li><li>Maintain desktop/laptop images and deployment processes. </li><li>Collaborate with vendors to resolve technical issues. </li><li>Participate in on-call support rotation. </li></ul>Mobile Device Management (MDM) & Asset Oversight<ul><li>Support and improve MDM processes, policies, and device lifecycle management. </li><li>Administer systems for tracking IT assets, inventory, and software licenses. </li><li>Maintain accurate inventory of all endpoint devices and peripherals. </li><li>Perform audits and ensure compliance with asset management and procurement standards. </li><li>Manage provisioning, configuration, and decommissioning of mobile devices. </li><li>Track quality and performance of devices throughout their lifecycle. </li></ul>Process Improvement & Escalation<ul><li>Escalate complex issues to second- and third-level support teams and follow through to resolution. </li><li>Respond to and assist with ticket escalations. </li><li>Contribute to SLA compliance through effective prioritization and workload management. </li><li>Create and maintain documentation including FAQs, knowledge articles, and user guides. </li><li>Identify opportunities to improve support processes and user experience. </li></ul>Collaboration & Leadership<ul><li>Build strong relationships with System Administrators, Network Teams, and business units. </li><li>Advocate for end users to ensure high-quality and timely support. </li><li>Assist with mentoring and coaching junior Service Desk staff. </li><li>Support cross-training initiatives within the team. </li><li>Contribute to workload distribution and team efficiency. </li></ul> Qualifications Education<ul><li>Associate degree required (Bachelor’s preferred) </li></ul>Experience<ul><li>3–5+ years of related IT support experience (desktop support, endpoint management, or MDM) </li></ul>Certifications<ul><li>CompTIA A+ (required) or higher certification preferred </li></ul>Core Competencies / Skills<ul><li>Desktop Administration & End-User Support </li><li>Mobile Device Management (MDM) </li><li>IT Asset Management (ITAM) & Inventory Control </li><li>Hardware Installation & Troubleshooting </li><li>Software Installation & Support </li><li>Windows 10/11 Administration & Imaging (WDS) </li><li>Office 365 / Microsoft 365 Suite </li><li>Service Desk & Ticketing Systems </li><li>User Administration (Active Directory or similar) </li><li>Escalation & Incident Management </li><li>Strong troubleshooting and problem-solving skills </li><li>Excellent customer service and communication skills </li><li>Time management and multitasking abilities </li><li>Documentation and process improvement</li></ul>Our Culture: <ul><li>We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.</li><li>We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.</li><li>We encourage and celebrate collaboration. </li><li>We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.</li></ul> Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact <a href="mailto:MatrixHR@matrixhealth.net" target="_blank" rel="noopener">MatrixHR@matrixhealth.net</a>. #LI-JH1

Back to blog

Yelp Question and Answer

~~$150~~ $49

Buy Now

Amzon Question and Answer

~~$150~~ $49

Buy Now

Netflix Question and Answer

~~$150~~ $49

Buy Now

Disney Question and Answer

~~$150~~ $49

Buy Now

Apple Question and Answer

~~$150~~ $49

Buy Now

Southwest Airline Q & A

~~$150~~ $49

Buy Now

Delta Airline Q & A

~~$150~~ $49

Buy Now

Costco Question and Answer

~~$150~~ $49

Buy Now

American Question and Answer

~~$150~~ $49

Buy Now

Walmart Question and Answer

~~$150~~ $49

Buy Now

Tesla Question and Answer

~~$150~~ $49

Buy Now

Google Question and Answer

~~$150~~ $49

Buy Now

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER

Other Jobs To Apply

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?