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Group Reservations Specialist (CONCORD)

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Overview: Job Type: Seasonal Salary: $17/hour Location: This position is open to candidates based in Arlington, Texas or Charlotte, North Carolina The Small Group Demand team works to build and fulfill Group Sales orders as a part of a Shared Services team. Position responsible for handling a high volume of inquiries regarding Group Sales programs, reservations, and order placement. This position helps facilitate a high volume of key accounts to drive overall growth of the True Group product channel. This is a seasonal position. The duration will be from February to July . Duration may change based on business needs. Responsibilities: • Take small group and youth reservations. • Provide accurate product and program information including suggestive upsell of additional products as appropriate. • Oversee fulfillment of orders, both digitally and physically. • Maintain a high level of accuracy for information given and data entry for reservations and orders. • Correspond and maintain excellent communication practices between our external and internal stakeholders. • Review all internal memos to maintain a high level of knowledge for assigned group sales products, client events, and other general park and marketing information. • Participate in outbound cold calls and customer research for customer and event prospecting. • Other duties may be assigned. Qualifications: • Proficiency in standard Microsoft Office Suite, and familiarity with Windows. • Experience working in Salesforce CRM, and other related programs. • Strong work ethic, problem solving, time management, attention to detail. • Excellent communication skills including proper grammar for written and verbal communications. • Background or experience communicating with customers via phone and email. • Friendly, outgoing personality • Lift and carry up to 50 pounds of ticket stock with supporting equipment. • This is not a remote position. • Availability to include some weekdays, weekends, evenings, and holidaysaa415a4b-8b21-40fc-a65c-70d2b25ca29a

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...