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ICT Technician

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The ICT Technician will provide hands-on technical support and maintenance across the organization’s ICT infrastructure. This role emphasizes expertise in hardware systems, CCTV surveillance, biometric access control, and networking support, while also delivering comprehensive ICT support to end-users. The technician ensures reliable operations, resolves technical issues, and contributes to secure and efficient ICT services that enable business continuity.

Key Responsibilities

1.     Hardware Support & Maintenance

  •  Install, configure, and maintain desktops, laptops, printers, and other ICT hardware.
  • Diagnose and repair hardware faults, ensuring minimal downtime.
  • Perform preventive maintenance and manage ICT equipment inventory.

 

Security System designs and installation

  • Install, configure, and maintain security systems such as CCTV systems, biometric and alarm systems.
  • Conduct regular performance checks and ensure optimal coverage and integration with security protocols.

 2.     ICT Support functions

  •  Hardware monitoring, maintainance and timely troubleshooting.
  •  Diagnose and resolve technical problems including device malfunctions, application errors, and connectivity issues, escalating complex cases when necessary.
  •  Guide end-users in the proper use of ICT tools, applications, and equipment, ensuring smooth adoption and reducing downtime.
  •  Respond to and manage service desk tickets, ensuring issues are logged, tracked, and resolved within agreed SLAs.
  •  Software Installation & Updates: Install, configure, and update applications to ensure compliance with organizational standards and licensing requirements.
  • Maintain accurate records of support requests, resolutions, and system changes to build a reliable knowledge base.
  • Preventive Maintenance: Conduct routine checks on ICT systems to identify potential issues before they escalate.
  • Diploma in Information Technology, or related field.
  • 4–6 years of hands-on experience in ICT technical support.
  • Proven expertise in hardware installation, repair, and maintenance.
  • Practical experience in security system such as CCTV systems and biometric devices
  • Working knowledge of networking, including fiber optic cable splicing and termination
  • Relevant certifications (e.g., CompTIA A+, CCNA, Fiber Optic Technician) are an added advantage.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...