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Implementation Engineer (Remote - Louisiana Territory)

Other Jobs To Apply

<p><strong>JOB TITLE:</strong>  Implementation Engineer – JusticeTech</p> <p><strong>FLSA STATUS: </strong>Exempt</p> <p><strong>DEPARTMENT:</strong>  Enterprise Solutions</p> <p><strong>REPORTS TO: </strong>Director, Implementations</p> <p><strong>SUPERVISORY RESPONSIBILITIES:</strong> No</p> <p><strong>JOB LOCATION:</strong>  Remote - Louisiana</p> <p><strong>TRAVEL:</strong>  Up to 40%</p> <p><strong>ESSENTIAL DUTIES & RESPONSIBILITIES:</strong></p> <ul> <li>Reviews contracts for understanding and adherence to the scope of work</li> <li>Consults with and partners with internal and external stakeholders to understand customer’s business processes</li> <li>Confirms environmental requirements and access</li> <li>Analyzes current state and future state to ensure features and functionality meets scoped requirements</li> <li>Installs databases and software and configures the solution to meet the customer’s needs</li> <li>Sets up and conducts solution demonstrations</li> <li>Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications</li> <li>Trains and/or assists with client/end-user training</li> <li>Provides client support during testing, go-live, and post-go-live</li> <li>Resolves issues/bugs</li> <li>Migrates solution to production and performs post-production review</li> <li>Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting</li> <li>Works with Support to transition customer solutions to the maintenance phase</li> <li>Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues</li> <li>Facilitates internal and external meetings</li> <li>Maintains positive relationships with both internal and external partners</li> <li>Creates system or implementation process documentation for internal and external stakeholders</li> </ul> <p><strong>MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):</strong></p> <ul> <li>Associate degree in computer/software-related field or 3+ years of software implementation experience</li> <li>Excellent communication skills with the ability to build collaborative relationships</li> <li>Ability to work independently and as part of a team</li> <li>Strong analytical and problem-solving skills</li> <li>Self-starter</li> <li>Detail-oriented</li> <li>Ability to prioritize work and meet deadlines</li> </ul> <p><strong>PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):</strong></p> <ul> <li>Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience</li> <li>3+ years’ experience in a software, training, and implementation environment</li> <li>1+ years' experience with court projects</li> </ul> <p> </p> <p> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...