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Senior Auto Claim Examiner

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<p>Position Overview:<br>The Sr. Auto Examiner (Commercial) is primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and other applicable coverages. This role requires exceptional time management, attention to detail, outstanding communication skills, and a commitment to timely claim resolution.</p><p>Position Responsibilities:</p><ul style="list-style-type: disc;"><li>Promptly analyze first reports and contact insureds/claimants within required hours, demonstrating strong time management and timeliness.</li><li>Effectively evaluate contract language and identify coverage issues with meticulous attention to detail.</li><li>Create and execute an action plan for accurate and timely investigation and loss analysis.</li><li>Maintain an active file diary to ensure claims progress toward timely resolution.</li><li>Establish accurate and timely reserves within required timeframes.</li><li>Recognize and refer appropriate files for recovery.</li><li>Adhere to all internal, statutory, and regulatory compliance requirements.</li><li>Identify potential fraudulent claims through careful review and analysis.</li><li>Manage the use, work product, and expenses of outside vendors efficiently.</li><li>Evaluate claim facts and negotiate settlements with professionalism and clarity.</li><li>Develop and maintain strong business relationships with internal and external customers through clear, timely communication.</li><li>Serve as a resource to less experienced Examiners.</li><li>Support workload surges and/or Catastrophe Operations as needed, including working overtime, nights, and/or weekends during designated CATs.</li></ul><p>Knowledge, Skills & Abilities:</p><ul style="list-style-type: disc;"><li>Full knowledge of commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations.</li><li>Ability to work effectively both in-person and remotely.</li><li>Inquisitive and curious mindset for investigating, evaluating, analyzing, and interpreting information.</li><li>Ability to analyze and prioritize multiple competing priorities, including claim receipt, telephone calls, email, mail, text messages, and other sources of information.</li><li>Exceptional skills in:<ul style="list-style-type: circle;"><li>Time management and the ability to multi-task efficiently.</li><li>Attention to detail in all aspects of claim handling.</li><li>Verbal and written communication, ensuring clarity and professionalism.</li><li>Customer service, investigation techniques, organization, negotiation, and reserving.</li><li>Innovative thinking and adaptability.</li></ul></li></ul> <br><div> Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. </div> <div> <br> </div> <div> At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...