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Senior Broadcast Engineer - Support. (North America or Canada based)

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<p style="margin-left:0px;"><strong>Who are we?</strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Techex is a UK-based global leader in IP and cloud broadcast solutions. We design and deliver systems that power some of the world’s most valuable live video workflows.<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">We work closely with leading broadcasters and streaming platforms including <strong>Fox, Paramount, NBC, DAZN</strong>, supporting business-critical live services where reliability and rapid response really matter.<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">We build our own software and partner with world-class technology providers, combining deep engineering expertise with a strong focus on customer outcomes.<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Techex is expanding globally, with a growing presence in North America, and this role is key to how we deliver high-quality support across regions.<span style="background-color:rgb(198,198,198)!important;">   </span></p><p style="margin-left:0px;"><span style="background-color:rgb(198,198,198)!important;">The role can be based in Canada or North America.</span></p><p style="margin-left:0px;"><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><strong>The role</strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">This is a senior, hands-on support role focused on leading technical investigations and supporting customers through complex, live issues.<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">You’ll work directly with customer engineering teams, take ownership of incidents, and play a key role in driving issues through to resolution. You’ll also support other engineers, helping bring structure and clarity to investigations.<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">This role is suited to engineers who enjoy working in support, are comfortable in high-pressure situations, and take pride in delivering reliable outcomes for customers.<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><strong>What you’ll be doing</strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Lead complex technical investigations with customers <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Act as a senior escalation point within the support team <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Own major incidents, ensuring clear communication and direction <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Work closely with development teams and partners to resolve issues <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Support and guide other engineers during investigations <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Contribute to service reviews and continuous improvement <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Build strong relationships with customer engineering teams <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Participate in an on-call rota for critical issues <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><strong>What we’re looking for</strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Demonstrable experience in a technical support or operational engineering role <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Proven ability to handle live incidents and customer-facing situations <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">A structured approach to troubleshooting and problem solving <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Clear and confident communication especially in customer-facing situations<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><strong>Essential Experience:</strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">IP-based media workflows <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Networking and transport protocols <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Linux systems <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Cloud platforms (AWS, GCP, or Azure) <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">MPEG TS <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Media transport over IP (UDP, RDP, Zixi, SRT)<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><strong>Desired Experience: </strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Experience with broadcast transport stream workflows, including multiplexing, switching, and stream processing in live or near-live media environments<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Familiarity with SCTE-35 ad signalling <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Working knowledge of contribution and distribution protocols and redundancy techniques such as seamless failover and SMPTE ST 2022-7<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Experience deploying and supporting software-defined media infrastructure in cloud or hybrid environments, including containerised (Docker/Kubernetes) and Linux-based deployments<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Exposure to broadcast monitoring and telemetry platforms such as Skyline Dataminer, InfluxDB, Datadog, or Splunk, and comfort working with REST APIs for system integration<span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;"><strong>Why join Techex?</strong><span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Work at the centre of complex, high-value live systems <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Take ownership of real customer impact <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Be part of a growing global support function <span style="background-color:rgb(198,198,198)!important;"> </span></p><p style="margin-left:0px;">Opportunity to shape how support operates as the team scales<span style="background-color:rgb(198,198,198)!important;"> </span></p> Salary: Competitive salary and benefits

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...