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Specialist-Finance (OTC)

Other Jobs To Apply

As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be an integral part of the high-performing Global Shared Services Team. Here is a breakdown of your role: **Role Overview:** You will be responsible for directly communicating with customers to address and resolve overdue payments, utilizing various communication tools for reminders and negotiations. It will be essential to maintain accurate interaction logs, reconcile accounts, and provide exceptional customer service while monitoring credit limits and escalating unresolved accounts when necessary. **Key Responsibilities:** - Initiate contact with customers through phone calls, emails, and letters to address overdue accounts. - Send payment reminders and follow-up messages to ensure timely payments. - Negotiate payment plans that benefit both the customer and the company. - Respond to customer inquiries regarding outstanding debts and resolve billing disputes. - Reconcile accounts to ensure accuracy and update account information accordingly. - Maintain detailed records of customer communications and agreements. - Provide high-quality customer service and professionalism in all interactions. - Conduct credit limit reviews and escalate unresolved accounts when needed. - Collaborate with colleagues to identify solutions and best practices. - Flag any operational challenges to the immediate supervisor promptly. **Qualification Required:** - Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance. - Intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). - Minimum of 50% aggregate scores in academic pursuits. - 2-5 years of relevant work experience in Order to Cash process. - Proficient understanding of accounting and financial principles. - Experience with financial software and ERP systems like SAP or Oracle. Apply now to be a part of our dynamic team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre and embark on an exciting career journey! As a Specialist Finance (Order to Cash - OTC Collections) at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre in Chennai, you will be an integral part of the high-performing Global Shared Services Team. Here is a breakdown of your role: **Role Overview:** You will be responsible for directly communicating with customers to address and resolve overdue payments, utilizing various communication tools for reminders and negotiations. It will be essential to maintain accurate interaction logs, reconcile accounts, and provide exceptional customer service while monitoring credit limits and escalating unresolved accounts when necessary. **Key Responsibilities:** - Initiate contact with customers through phone calls, emails, and letters to address overdue accounts. - Send payment reminders and follow-up messages to ensure timely payments. - Negotiate payment plans that benefit both the customer and the company. - Respond to customer inquiries regarding outstanding debts and resolve billing disputes. - Reconcile accounts to ensure accuracy and update account information accordingly. - Maintain detailed records of customer communications and agreements. - Provide high-quality customer service and professionalism in all interactions. - Conduct credit limit reviews and escalate unresolved accounts when needed. - Collaborate with colleagues to identify solutions and best practices. - Flag any operational challenges to the immediate supervisor promptly. **Qualification Required:** - Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance. - Intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter). - Minimum of 50% aggregate scores in academic pursuits. - 2-5 years of relevant work experience in Order to Cash process. - Proficient understanding of accounting and financial principles. - Experience with financial software and ERP systems like SAP or Oracle. Apply now to be a part of our dynamic team at DHL Global Forwarding, Freight (DGFF) GSC Global Service Centre and embark on an exciting career journey!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...