Overview Sr. Technical Analyst, Baxter International Inc. This is a fully onsite role within a hospital setting in Palo Alto. The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below, working closely with the assigned hospital and Baxter teams to ensure high‑level service to users. What You Will Be Doing Develop an understanding of the Baxter Care Communications solution including technical architecture and product offerings Build strong, long-lasting end-user relationships, which are referenceable Drive adoption, increase satisfaction, ensure retention and renewal of software and service for the assigned hospital Assist other Baxter departments and resources with all aspects of groups deployment, including communication, coordination, and provisioning Provide on-site customer support and assist with technical issue resolution Communicate and collaborate with stakeholder groups to address customer needs, requirements, concerns, and issues Become knowledgeable of the Web Admin portal and be able to maintain and edit directory as agreed upon by the assigned hospital Assist with technical planning, device provisioning, validation and deployment Provide on-site support during upgrades and complete appropriate testing and validation of new feature sets Track and trend issues to institute process improvements where possible to reduce customer concerns Deliver training for new employee orientations, provide continuous education and available reference materials to staff as needed Create and deliver customer presentations as needed Navigate and organize data analytics as required Primary responsibilities will require on-site support for assigned customer locations. Occasional travel may be required to assist in other Baxter-related projects and training opportunities (Approximately 5%). During the initial training / onboarding period, additional travel may be required What You Will Bring Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in Healthcare or IT within a customer-facing role Excellent interpersonal and verbal skills, and ability to work effectively with frontline nursing, physicians, and point-of-care support services staff Experience supporting and resolving computer hardware and software issues, preferably with healthcare point-of-care solutions General knowledge of wireless communication systems, integrations and protocols is a plus Self-driven, proactive, and able to work both independently and collaboratively within a team Ability to lift 25-30 lbs Salary: Base salary range of $80,000 to $110,000 plus an annual incentive bonus. Actual salary may vary based on several factors including relevant skills/experience, time in the role, business line, and geographic/office location. Additional Information Location: Palo Alto, CA. This is a fully onsite role within a hospital setting. Eligibility: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Benefits Baxter offers comprehensive compensation and benefits including medical and dental coverage starting on day one, life and disability insurance, 401(k) with company matching, Employee Stock Purchase Plan (ESPP), paid holidays, PTO, parental leave, and additional benefits as described by Baxter’s benefits site. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Recruitment Fraud Notice: Baxter has identified incidents of employment scams. For tips on protection, review Baxter’s Recruitment Fraud Notice. #J-18808-Ljbffr