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Technical Customer Service Representative (Chavies, Kentucky, US)

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<h2> <strong>Technical Customer Service Representative (Chavies, Kentucky, US)</strong></h2> <p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Technical Customer Service Representative </H2></div><div><p><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif">Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  </span></span></p><p> </p><p><b><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 101 SYKES BLVD. CHAVIES, KY 41727</span></span></b></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Overview</H2></div><div><p><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif">Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. </span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">What We're Looking For:</H2></div><div><ul> <li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Ability to multitask in and navigate between screens efficiently while assisting customers</span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Comfortable in a fast-paced environment</span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Must be 18+ years of age</span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">High sc</span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">hool diploma (or GED equivalent)</span></span></li> <li><span style="font-size:12.0pt"><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Must pass a criminal background</span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Skills &amp; Responsibilities:</H2></div><div><ul><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Handle inbound customer service calls</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Drive customer satisfaction through voice, chat and email communication</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Navigate multiple systems and tools</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"><span>Recommend product solutions for unique customer needs</span></span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Why You Should Join Us:</H2></div><div><ul><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Pay: $17/hour base rate + growth opportunities up to $19/hour</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">100% paid training</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> Dedicated time to skill development </span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Benefits including medical, dental, life, and vision insurance</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Employee Assistance Program (EAP)</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">401k retirement plan with company match</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Employee discounts</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Referral bonuses</span></span></li><li><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Internal Mobility (84% of our managers are promoted within)</span></span></li></ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">About Foundever®</H2></div><div><p><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   </span></span><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif"> </span></span></p><p> </p><p><span style="font-size:12.0pt"><span style="font-family:&#39;Times New Roman&#39;, serif">Get to know us at <a href="https://www.foundever.com" id="menurou" style="color:blue;text-decoration:underline" target="_blank" title="https://www.foundever.com/">www.foundever.com</a> and connect with us on Facebook, LinkedIn and Twitter.</span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Military Partners</H2></div><div><p><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif">We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. </span></span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">EEO</H2></div><div><p style="margin-bottom:11.0px"><span style="font-size:16.0px"><span style="font-family:Times New Roman, Times, serif">Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.</span></span></p></div></div></div></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...