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Sales Operations Manager - US (remote)

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Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 50,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents. We are seeking a detail-oriented and proactive Sales Operations Manager to join our fast moving team. This role is crucial for optimizing our lead management and sales processes, and ensuring our sales team operates at peak efficiency. The Sales Operations Manager will be responsible for analyzing outbound lead performance, managing the distribution of leads to sales reps, and leading a small team of offshore resources focused on data sourcing. In addition, you will build and maintain Salesforce reports and dashboards, manage rules of engagement, handle list imports into HubSpot, and manage key projects for the department. What you’ll do: - Manage and maintain lead queues and automation to ensure the right outbound leads get to the right sales reps for maximum conversion. - Analyze and report on outbound lead performance to identify trends, opportunities, and areas for improvement while providing actionable insights to sales managers and reps. - Lead a small team of offshore resources responsible for manually sourcing and validating data. - Manage the Rules of Engagement to ensure consistent and fair lead handling across the sales organization with corresponding reporting and analysis - Develop Salesforce reports and dashboards to provide accurate, real-time visibility of channel, team and individual sales representative performance - Run list imports into HubSpot, ensuring data accuracy and compliance - Partner with our CRM team to drive updates and changes to [salesforce.com](http://salesforce.com) to ensure optimum output - Help administer and configure applications leveraged by the sales team including Pandadoc, Dialpad, etc. - Partner with various cross-functional leaders to ensure alignment on projects and initiatives. You have: - 5+ years of proven experience in sales operations with a strong focus on lead management and performance analysis. - Proven proficiency in Salesforce and familiarity with other sales and marketing tools and platforms. HubSpot is a plus. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. - Strong analytical skills with the ability to translate data into actionable insights. - High attention to detail and the ability to manage multiple tasks and deadlines in a fast-paced environment. - Experience working with data sourcing/data research teams. - A track record of reducing the operational overhead of Sales teams by leveraging software and automation when possible. - The willingness to provide hands-on support to the sales team by helping with ad hoc projects and reporting from various internal systems You are: - Service-Oriented: You prioritize the needs of the sales team and broader organization, always aiming to provide support and solutions that help others succeed. You thrive on making processes smoother and more efficient for your colleagues. - Investigatively Curious: You have a natural curiosity and a drive to explore beyond the surface. You enjoy digging deep into data, systems, and processes to uncover insights and opportunities for improvement. - Technically Savvy: You possess a strong understanding of sales and marketing tools, and you quickly adapt to new technologies. You're comfortable diving into technical details to optimize processes and tools. - Obsessive About Diagnosis: You are driven by a passion for identifying the root cause of issues. You meticulously analyze data and processes, ensuring no detail is overlooked in your pursuit of the right solutions. - A Creative Problem Solver: You approach challenges with creativity and an open mind, always looking for innovative ways to overcome obstacles and improve outcomes. You excel at finding solutions that others might not see. - An Exceptional Communicator: You clearly and effectively convey ideas, insights, and instructions, whether speaking with technical teams, sales reps, or executive leadership. Your communication fosters collaboration and drives alignment across the organization. - Revenue Aware: You appreciate the tradeoffs between revenue today and lifetime value, can assess and articulate the pros and cons of incremental adjustments over time at scale with a growing sales team. - High motor and low ego Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...