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Accountant – Support Consultant (F/M) | Fully Remote (London based)

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<p>At Yooz, we are reinventing document management with AI and automation. Join the adventure !</p><p>With 600,000 users in over 50 countries, Yooz is an innovative leader that places customer satisfaction and technical excellence at the heart of its mission.</p><p><br></p><p><br>Certified as a<strong> Great Place To Wor</strong>k, Yooz offers </p><p>:<strong>✅ A pleasant working environment </strong>: Modern offices in Aimargues or Montpellier, hybrid remote working</p><p>.<strong>✅ A dynamic atmosphere </strong>: Sports activities (soccer, CrossFit, boxing, swimming) to strengthen team cohesion</p><p>.✅<strong> A stimulating environment :</strong> A culture of innovation and exciting technical challenges</p><p><br></p><p><strong>.<br>Your role</strong></p><p><br></p><p> :<br>You will play a key part in the customer experience and in the daily success of our soluti</p><ul><li>on:Provide high-quality functional support to Yooz custome</li><li>rs.Analyse, qualify and document customer reques</li><li>ts.Deliver fast, relevant and effective solutions, and follow issues through to full resoluti</li><li>on.Work closely with internal teams (Sales, Projects, R&D, IT) to ensure swift and efficient problem-solvi</li><li>ng.Support customers in using and configuring the Yooz soluti</li><li>on.Support customers in adapting their accounting processes to the Yooz soluti</li><li>on,Ensure correct configuration, smooth adoption, and operational efficien</li><li>cy.Contribute to the continuous improvement of our product by sharing customer feedback and suggestio</li><li>ns.Actively contribute to customer satisfaction and long-term loyal</li></ul><p><br></p><p><strong>ty.<br>What you bri</strong></p><p><br></p><ul><li>ng ?<br>A degree in Accounting (Bachelor’s or Master’s level) or proven professional experience as an accoun</li><li>tant.Strong knowledge of the accounting ecosystem, including invoice digitisation tools and ERP systems such as Cegid, Sage, Isagri, Fulll, NetSuite, ACD, M3, EBP,</li><li> etc.Excellent communication skills, with the ability to engage with customers in a clear, professional and courteous ma</li><li>nner.Strong analytical and problem-solving abili</li><li>ties.A customer-centric mindset and a genuine desire to </li><li>help.The ability to work collaboratively within a </li><li>team.Adaptability and a strong capacity to learn new technologies qui</li></ul><p><br></p><p><strong>ckly.<br>Why join </strong></p><p><br></p><p>Yooz ?<br>Yooz is a company where more than 95% of employees say it's a great place t</p><p>o work.Fairness, respect, friendliness, credibility, and pride are all values promoted by the group's 550 employees through our Great Place to Work certifi</p><p>cation.Every day, we strive to create a positive and fulfilling work environment so that everyone can thrive in the best possible cond</p><p><br></p><p>iti<strong>ons.<br>📩 Want to take on the challenge? Ap</strong></p><p>ply now!Yooz is a multicultural company committed to professional equality. We believe that our strength lies in the diversity of our talents, and we are proud to guarantee equal access to employment and promotion to all our candidates and employees, regardless of gender, origin, sexual orientation, religion, disability, age, or any other status protected by law. Yooz will always fight against all forms of discrimination and har</p><p><br></p>assment.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...